Shipping Policy

Free standard shipping throughout the UAE, and you'll receive an email once the order ships. Orders with standard shipping will be delivered within 3-5 working days. Additionally, express shipping is also available for AED 35 and 1-2 day delivery time.

What if I need to change my order?

If you need to make a change to your order please email us at help@plantale.ae as soon as possible. We process orders quickly but will do our best to address your request.

 

Can I get same-day delivery?

We do not provide same-day delivery but can be arranged on specific occasions like Eid, Christmas, etc. Please contact us through live chat or Email us at help@plantale.ae for more information. 

 

My plant arrived damaged, what should I do?

We guarantee your plants will arrive in happy, healthy, and completely pest-free condition. If not, we replace them for free as part of our 15-Day Customer Happiness Guarantee. Reach out to us at help@plantale.ae or through live chat within 15 days of receiving your order so we can get a new shipment on its way to you. We require photos as proof of the damage and to help us improve our packaging process.

Tip: Sometimes plants just need a little TLC after being in transit. One of our plant care experts may coach you through how to overcome something cosmetic, such as bent leaves.

 

Note: As with all living things, the appearance of the plant on the website may differ slightly from the one delivered since there may be some natural variation to the plant as every plant is unique and its growth is seasonal.