Return & Refund Policy

We guarantee your plants will arrive in happy, healthy, and completely pest-free condition. If not, we replace them for free as part of our 15-Day Customer Happiness Guarantee. Reach out to us at help@plantale.ae or through live chat within 15 days of receiving your order so we can get a new shipment on its way to you. We require photos as proof of the damage and to help us improve our packaging process.

What is the return & refund policy?

Plants and pots are fragile, and occasional damages are inevitable despite our efforts. If your order arrived damaged, let us know at help@plantale.ae within 15 days so we can replace it as part of our 15-Day Customer Happiness Guarantee. Photos are required as proof of the damage and to help us improve our packaging process. Otherwise, we cannot offer returns or exchanges at this time.  If your damaged plant or pot is no longer in stock, we will offer a replacement. Due to the fragile nature of the plant, some imperfections are inevitable and can be caused by transport and handling.